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The role of the Mendon Fire Department has evolved dramatically since 1925 when the first organized fire department was formed in Mendon. Requests for additional services demanded that the fire department redefine their mission to include the delivery of emergency medical services.

In the beginning, firefighters were trained to administer first aid along with the other basic life support functions. Today, Mendon firefighters are highly trained and well equipped to perform a wide-array of pre-hospital patient care procedures.


FAQ’s

Why did the Town get into the emergency medical transportation business?
A decision was made by Fire Department and the Board of Selectmen to allow the department to begin transporting patients in August of 2001. The department was able to demonstrate that with the current capabilities of our town firefighter/paramedics and firefighter/EMTs, the town itself could provide a more streamlined level of service. In addition to improving consistency of care, the department is now generating revenue that serves to offset the costs of providing other town services. Previous to this, a private ambulance unit was requested at each 9-1-1 call for medical assistance. Under the new system, a private ambulance may still be requested for non-emergency medical transportation needs.

Are the same people trained and certified as firefighters also used to provide the emergency medical services?
Absolutely. A firefighter in Mendon is certified with the State of Massachusetts as both a firefighter and either an Emergency Medical Technician (EMT) or Paramedic. This allows the town to utilize one employee to perform two jobs.

Who takes me to the hospital if I need to go in an emergency?
The Fire Department currently staffs one full-time, transport capable ambulance within the community. This unit serves a dual role by responding to fires in the community as well. Should this unit be busy at the time of your call, an ambulance may serve you by a neighboring fire department. In many cases a fire truck will also respond to assist in your treatment. These trucks are also capable of providing Basic Life Support services and are staffed by certified EMTs. By calling 9-1-1, you put in motion a system that is designed to provide you the quickest access to high quality emergency medical services.


Can I be taken to the hospital of my choice by the fire department ambulance?
The Fire Department is operating an EMERGENCY MEDICAL SERVICE. In many cases, the patient may not be able to request a particular hospital due to the nature of their injury or illness. In these cases our Paramedics and EMTs are under strict protocols to transport emergency patients to the closest medical facility able to handle your care. If you or your physician is able to request a particular hospital we will do everything in our power to see that your request is met. In some cases, if your case is not deemed an emergency, a private ambulance company called at our request may transport you. Please understand our units are designed to respond to real medical emergencies. If you are simply in need of a ride to your doctor's office or other regular medical treatment we are not going to be able to serve your request.

What should I have ready when the Ambulance arrives?
Needing to call an ambulance can be very stressful. Things as simple as unlocking the door can be easily overlooked with the adrenaline pumping. Turn on outside lights, and be sure to have your house number clearly readable from the road. Brass numbers on the side of the house may look good, but may be of little use in an emergency.

You may consider sending someone to the end of the driveway to help responders locate the house. If there are dogs or other pets, you might consider moving them to another room. They may feel a need to protect their master.

Don't move anyone that has fallen or may be at risk of spinal cord injury. The best strategy to help the Emergency Medical Technicians (EMTs) is to provide vital information about the incident. Some things the ambulance crew will want to know are:

PATIENT'S NAME: first, last, nickname
PATIENT'S AGE: date of birth if available
WHAT HAPPENED: did you see it, a brief description
WHEN DID IT HAPPEN: some new treatments are time critical
CURRENT MEDICATIONS: names and dosages or collect them in a bag for the crew to take
ALLERGIC TO ANYTHING: certain medications, etc.
PRIMARY CARE DOCTOR(S): name(s) and what hospital(s) they are affiliated with
INSURANCE CARRIER(S): have card(s) ready for hospital, if possible
IMPORTANT MEDICAL HISTORY: any cardiac (heart) history, diabetes, asthma, etc., are they currently being treated for anything, have they recently been hospitalized for anything
EMERGENCY CONTACT: relationship and phone number

DISCLAIMER
The Mendon Fire Department provides this information as a public service. This Web site and all of the information it contains are provided "as is" without warranty of any kind, whether express or implied. All implied warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby expressly disclaimed.

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Under no circumstances will the Mendon Fire Department be liable to any person or business entity for any direct, indirect, special, incidental, consequential, or other damages based on any use of this Web site or any other Web site to which this site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information.

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